App Support

Campus Outreach Chicago · Chicago, Illinois

We’re here to help you with the Campus Outreach Chicago app. Contact us if you are experiencing a technical problem, need help accessing your account, have a safety or content concern, want to provide feedback, or would like to suggest an improvement.

Organization

Campus Outreach Chicago

Location

Chicago, Illinois

Support email

tony.dentman@campusoutreach.org

Email Support

We aim to respond within 1–2 business days. Urgent safety concerns are prioritized.

When you contact us, include:

Your name
The email associated with your account
Device type (for example, iPhone 15 or Samsung Galaxy)
Operating system, if known (for example, iOS 18 or Android 15)
A description of the problem
A screenshot, if available

Never send your password, authentication code, financial information, or other sensitive information through email.

Technical Support

We can help when something isn’t working as expected:

App crashes or freezes
Pages that do not load
Notification problems
Display or accessibility problems
Other technical errors

Email us at tony.dentman@campusoutreach.org and describe what happened and what you expected to happen.

Account Support

We can help with:

Login problems
Password reset
Updating account information
Account warnings or restrictions
Account deletion

Email us at tony.dentman@campusoutreach.org.

Safety and Content Concerns

You can report objectionable content inside the app through the three-dot menu on any post, story, moment, comment, or profile.

How to:

Report content: tap the three-dot menu on the content, then tap Report.
Report a user: open their profile, tap the three-dot menu, then tap Report.
Block a user: open their profile, tap the three-dot menu, then tap Block. They will not be able to contact you, and you will not see each other's content.
Unblock a user: go to Settings → Privacy & Safety → Blocked Users and tap Unblock.
Appeal a warning, suspension, or moderation decision: email us and we will review your appeal.

For urgent concerns, email:

tony.dentman@campusoutreach.org

Use the email subject “Urgent App Safety Concern” so your message is prioritized.

Feedback and Feature Requests

You may contact support with:

General feedback
Accessibility concerns
Bug reports
Feature suggestions
Recommendations for improving the student experience

Email us at tony.dentman@campusoutreach.org.

Account Deletion

To request account deletion, open the app and go to Settings, scroll to the bottom, and tap Delete Account.

If you cannot access your account, email us at tony.dentman@campusoutreach.org from the email associated with your account and we will help you delete it.

Frequently Asked Questions

Who can use this app?

College students and ministry staff of Campus Outreach Chicago. You must be at least 13 years old (or the minimum digital-consent age in your region).

How do I reset my password?

On the login screen, tap 'Forgot password?' and follow the emailed instructions. If the email doesn't arrive, contact support.

How do I delete my account?

Go to Settings, scroll to the bottom, and tap Delete Account. You can also email support from your account's email address.

How do I appeal a warning, suspension, or ban?

Email support with your account email and details of the decision. Your appeal will be reviewed by our team.

What if I see something unsafe or inappropriate?

Report it with the three-dot menu right away, and email support for anything urgent. Urgent safety concerns are prioritized.

Legal

Campus Outreach Chicago · Chicago, Illinois · tony.dentman@campusoutreach.org